Policies
Clear policies, no surprises.
Everything you'll want to know before booking with Kimberly. Questions? Just text.
Cancellations
48+ hours’ notice
Full refund
24–48 hours’ notice
The 50% deposit is not returned
Under 24 hours or same day
The full booking amount is invoiced
Booking
- A signed care agreement is required before any booking is accepted.
- New clients: a complimentary meet & greet is required first, so we can make sure we’re a good fit.
- New clients: please book at least 5 days ahead. For shorter-notice bookings, be ready for a meet & greet the next day.
- Scheduling a meet & greet does not guarantee a booking. We’ll talk it through together first.
- Existing clients: please book at least 48 hours ahead.
Deposit & payment
- A 50% deposit holds your dates on the calendar.
- The remaining balance is due at check-in.
- Venmo, Zelle, cash, or check are all welcome.
- Tips are always appreciated, but never expected or required.
Keys & home access
- Please provide a spare house key, even if you have a keypad or garage-door code.
- Key pick-up and drop-off are arranged at your meet & greet.
Emergencies
- You’ll share your veterinarian’s details and keep a card on file with your vet in case of an emergency.
- You’ll also share an emergency contact, in case you can’t be reached.
- During a stay you’ll get an emergency number for urgent needs. Please use your discretion.
Communication hours
- 8 AM – 8 PM: expect a reply within 30–60 minutes, unless we agree otherwise during your stay.
- Outside those hours, replies may be delayed until 8 AM.
Ready when you are.
Start with a free meet & greet. Kimberly will walk you through the care agreement in person.